Privacy Policy

Effective Date: January 17, 2025

Welcome to our Privacy Policy page. At Frostnari HVAC, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases of PC products. Please read this policy carefully to understand how we handle your personal information.

1. Introduction

Frostnari HVAC (“we,” “us,” “our”) operates the website www.frostnarihvac.net. This Privacy Policy applies to all users of our website, including visitors, registered users, and customers. By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: This includes your name, email address, postal address, phone number, payment information (such as credit card details), and other details necessary for processing orders or providing customer support.
  • Non-Personal Identification Information: This includes data such as browser type, device information, IP address, and browsing history, which helps us improve our website’s user experience.
  • Cookies and Tracking Technologies: Our website uses cookies, web beacons, and other technologies to track user behavior and provide a better browsing experience. This may include tracking the pages you visit, time spent on the site, and actions taken.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process your orders and deliver products to your designated shipping address.
  • Customer Support: To respond to inquiries, provide assistance, and resolve any issues regarding your purchases.
  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers. You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in the email.
  • Improving User Experience: We analyze user behavior to enhance our website, ensuring it’s user-friendly and easy to navigate.
  • Security and Fraud Prevention: We use your information to detect and prevent fraud and ensure the security of our services.

4. How We Protect Your Information

We implement various security measures to protect your personal information. These include:

  • Encryption: All sensitive data such as payment information is encrypted using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized personnel have access to personal information necessary to fulfill customer orders and provide support.
  • Regular Audits: We perform regular security audits to ensure our systems remain secure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service Providers: We may share your information with third-party companies that assist in processing transactions, delivering products, or providing customer support. These companies are obligated to protect your information in accordance with this Privacy Policy.
  • Legal Requirements: We may disclose your information if required by law, to comply with a legal process, or to protect our rights and the safety of our users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while visiting our website. Cookies are small files that are placed on your device to remember your preferences and activity.

  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the operation of our website, such as for the shopping cart and checkout process.
    • Performance Cookies: These cookies help us analyze how users interact with our website and improve its performance.
    • Functionality Cookies: These cookies enable our website to remember your preferences and provide a personalized experience.
    • Targeting/Advertising Cookies: We may use cookies to deliver targeted advertisements based on your browsing behavior.

You can adjust your browser settings to control cookies, including blocking or deleting cookies. However, please note that doing so may affect your ability to use certain features of our website.

7. Your Rights Regarding Personal Data

You have the following rights with respect to your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in any email we send.
  • Data Portability: You have the right to request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, such as manufacturers or payment processors. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. International Data Transfers

If you are located outside the United States, please note that your personal information may be transferred to, stored, and processed in the United States, where our servers and databases are located. By using our website, you consent to the transfer of your data to the United States.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

13. Conclusion

At Frostnari HVAC, we are dedicated to ensuring that your personal information is secure and used responsibly. By using our website, you consent to the collection and use of your data in accordance with this Privacy Policy. Thank you for trusting us with your information. We look forward to providing you with high-quality products and services.