Shipping Policy for FrostNari HVAC

Effective Date: January 17, 2025

At FrostNari HVAC, we strive to provide efficient and reliable shipping for all of our products. This Shipping Policy outlines our shipping procedures, methods, costs, and delivery times. Please review this policy before placing an order to ensure a smooth and satisfactory shopping experience.

1. Order Processing Time

  • Order Processing: All orders are processed within 1-3 business days (Monday through Friday, excluding weekends and holidays). Orders placed after business hours, during weekends, or on holidays will be processed on the next business day.

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with your order details. After your order is processed and shipped, you will receive a shipping confirmation email with tracking information (if available).

2. Shipping Methods and Delivery Times

We offer a range of shipping methods to accommodate your needs. Delivery times are estimates and may vary depending on your location and shipping method selected at checkout.

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days (within the contiguous United States)
    • Cost: Calculated at checkout based on your shipping address.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Cost: Calculated at checkout based on your shipping address.

  • Next-Day Shipping:

    • Estimated delivery time: 1 business day
    • Cost: Calculated at checkout based on your shipping address.

Note: Shipping times are approximate and may vary due to factors such as weather, shipping carrier delays, and holidays.

3. Shipping Costs

Shipping fees are calculated based on the following factors:

  • Shipping method selected at checkout
  • Shipping address (including shipping zone and country)
  • Order size and weight

Free Shipping Promotion: Occasionally, we offer free shipping promotions on select items or for orders over a certain amount. If free shipping applies to your order, it will be displayed during checkout.

4. International Shipping

Currently, FrostNari HVAC only ships to the United States. At this time, we do not offer international shipping. We are working on expanding our shipping capabilities and will notify customers if and when international shipping becomes available.

5. Shipping Address

Please ensure that your shipping address is entered correctly when placing your order. We are not responsible for delays or lost shipments caused by incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at support@frostnarihvac.net.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to check the status of your shipment through the carrier’s website.

Note: It may take up to 24 hours for tracking information to update after your shipment is processed.

7. Shipping Delays

While we make every effort to ensure your order arrives on time, there are instances where shipping delays can occur. These delays may be caused by factors outside of our control, including:

  • Adverse weather conditions
  • Public holidays and peak shopping seasons
  • Shipping carrier delays
  • Customs clearance (for international shipments, if applicable)

If your order is delayed, please use the tracking number provided to monitor the status of your shipment. You can also contact our customer service team for assistance.

8. Lost or Damaged Packages

  • Lost Packages: If your package is confirmed lost during transit, we will initiate a claim with the carrier and attempt to locate the package. If the package cannot be located, we will offer a replacement or refund as per our Return and Refund Policy.

  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the package. You may be required to provide photos of the damaged product and packaging to initiate a claim for a replacement or refund.

9. Order Modifications and Cancellations

Once your order has been processed and shipped, we cannot make any changes to the shipping address, products, or other order details. If you need to cancel or modify your order before it is processed, please contact us as soon as possible. We will make every effort to accommodate your request before shipment.

10. Shipping Restrictions

We reserve the right to place shipping restrictions on certain products based on size, weight, or other factors. If any items in your order are restricted from shipping, we will notify you as soon as possible, and you will be offered alternatives or a full refund for those items.

11. Contact Us

If you have any questions about our Shipping Policy, need help with an order, or require more information about our shipping procedures, please contact us:

FrostNari HVAC
1234 Evergreen Lane
Portland, Oregon, United States
Phone: (503) 555-7890
Email: support@frostnarihvac.net
Website: www.frostnarihvac.net

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

This Shipping Policy ensures your customers understand how their orders will be shipped, what shipping options are available, and how to handle potential issues such as delays or damaged packages. Let me know if you need to make any adjustments!