Sales Policy

Effective Date: January 17, 2025

At Frostnari HVAC, we strive to provide a seamless shopping experience with high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing products from our website. By making a purchase, you agree to the terms and conditions outlined in this policy.

1. General Terms

By placing an order with Frostnari HVAC, you acknowledge that you have read and agreed to the following terms and conditions. We reserve the right to modify or update this Sales Policy at any time, and any changes will be effective immediately once posted on our website.

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to maintain accurate inventory levels, we cannot guarantee that every item will be in stock at the time of your order.
  • Order Acceptance: Your order will only be confirmed once it has been processed and shipped. Frostnari HVAC reserves the right to cancel or refuse any order at its discretion. If an order is canceled after payment has been made, a full refund will be issued.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and exclude taxes and shipping fees unless stated otherwise. Prices are subject to change without notice. Frostnari HVAC reserves the right to change prices at any time.
  • Taxes: Sales tax will be applied to orders where applicable, based on the shipping address and the tax regulations of the state of Oregon.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment methods as offered at checkout

Payment will be processed upon confirmation of your order. By submitting your payment information, you confirm that the payment details provided are accurate and valid.

3. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping options, including standard, expedited, and international shipping. Shipping costs are calculated at checkout based on the weight of the order and the delivery address.
  • Order Processing Time: Orders are typically processed within 1-3 business days of receipt. Orders placed on weekends or holidays will be processed the following business day.
  • Shipping Times: Estimated delivery times will vary depending on the shipping method selected and the destination address. Please refer to the shipping carrier’s website for more accurate delivery timeframes.
  • Shipping Delays: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances, such as weather, customs issues, or other events outside our control. We are not responsible for any shipping delays caused by third-party carriers.

4. Order Cancellations

  • Order Cancellation Requests: You may cancel your order before it has been shipped. To cancel an order, please contact our customer service team at support@frostnarihvac.net or call (503) 555-7890 as soon as possible. If the order has already been processed and shipped, it cannot be canceled.
  • Cancellation Fee: We do not charge cancellation fees; however, if the order is canceled after shipment, you may be responsible for return shipping costs.

5. Product Warranty

  • Manufacturer’s Warranty: Some products sold by Frostnari HVAC may come with a manufacturer’s warranty. These warranties vary by manufacturer and may include coverage for defects in materials or workmanship.
  • Warranty Claims: For any warranty claims, please contact the manufacturer directly or reach out to our customer service team for assistance. Warranty claims are subject to the terms and conditions set by the manufacturer.

6. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return your items.
  • Refund Process: Refunds are issued once the returned product has been inspected and meets the conditions outlined in our Return Policy. Refunds will be credited to the original payment method used for the purchase.
  • Restocking Fees: In some cases, a restocking fee may apply, especially for large or bulky items. If applicable, this fee will be deducted from the refund amount.

7. Product Description and Accuracy

  • Product Information: While we strive to provide accurate and up-to-date product descriptions, images, and specifications, there may be occasional errors or discrepancies. Frostnari HVAC does not guarantee the accuracy or completeness of any product descriptions, pricing, or availability.
  • Product Color Variations: Due to lighting, monitor settings, and other factors, the colors of products displayed on our website may vary slightly from the actual product. If you are unsure about the color or appearance of an item, please contact our customer service team before placing your order.

8. Customer Responsibilities

  • Order Accuracy: You are responsible for ensuring that the shipping address, payment information, and contact details provided at the time of checkout are accurate. Any errors in this information may result in delayed delivery or misdirected shipments.
  • Inspection of Products: Upon receiving your order, it is your responsibility to inspect the products for any damages or defects. If you notice any issues, please contact our customer service team immediately for assistance.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations in your jurisdiction regarding the purchase, importation, and use of the products you purchase from Frostnari HVAC.

9. Privacy and Data Security

Your privacy and the security of your personal information are important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data when you make a purchase.

10. Limitation of Liability

Frostnari HVAC is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use of our products, including but not limited to product defects, shipping delays, or misuse of products. Our total liability for any claim related to a product purchase shall not exceed the amount paid by you for that product.

11. Force Majeure

Frostnari HVAC shall not be liable for any failure to perform or delay in performance of any of its obligations under this Sales Policy due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, or disruptions in the supply chain.

12. Dispute Resolution

  • Governing Law: This Sales Policy is governed by the laws of the State of Oregon, United States, without regard to its conflict of law principles.
  • Dispute Resolution: Any disputes arising from or related to this Sales Policy will be resolved through binding arbitration in the State of Oregon. Both parties agree to waive the right to a jury trial.

13. Contact Us

If you have any questions or concerns about this Sales Policy or need assistance with your order, please contact us:

14. Policy Changes

Frostnari HVAC reserves the right to amend or update this Sales Policy at any time. Any updates or changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any modifications.